Identity Protection
Account information should not be discussed until the configured identity process is completed.
Consumer Information
Clear Information About an AI Voice Call.
ZeroBalanz provides AI voice technology for creditor-authorized debt-resolution programs. If you received a call, the communication should identify the creditor or collector responsible for the account and provide the information you need to respond.
What to Expect
The Agent Must Stay Inside the Approved Path.
The AI agent is designed to protect account information, deliver required language, recognize important requests and stop when it should not continue.
Clear Identification
The call should identify the responsible organization and provide required collection disclosures.
Bounded Options
The agent may discuss only the payment or resolution paths authorized for the account.
Stop Conditions
Wrong-party, dispute, representation and stop-contact signals should trigger the configured pause or end state.
What You Can Do
Use the Authorized Information in Your Communication.
ZeroBalanz does not own your account and cannot resolve an account through this public website.
Verify the Organization
Use the company name and authorized contact information provided in the call, voicemail, letter, email or account statement. Do not rely on contact information from an unfamiliar search result or unsolicited message.
Wrong Number, Dispute or Stop Request
State the request clearly during the authorized interaction or use the creditor or collector’s official contact channel. The AI workflow is designed to record the applicable signal and stop the collection path when required by its configured rules.
Understand Your Rights
General information about debt collection and consumer rights is available from the Federal Trade Commission and Consumer Financial Protection Bureau.
For general educational information, visit the FTC Debt Collection FAQs and the CFPB debt-collection resources. These agencies do not endorse ZeroBalanz.